Terms & Conditions

1 Acceptance of Terms

By accessing inlightinsight.com or engaging any services of InLight InSight Inc. (“InLight InSight,” “we,” “us,” “our”), you (“Client,” “you”) agree to these Terms & Conditions (“Terms”) and to our Privacy Policy. If you disagree, please do not use the Site or Services.

2 Services & Description

We provide two principal, business-to-business service lines:

Business Coaching: 1-to-1 or group coaching sessions, workshops, strategic facilitation, leadership development programs, action plans, and supporting digital resources.

Market Research: Custom quantitative and qualitative studies, trend analysis, customer-needs mapping, segmentation, insight reports, and strategic recommendations.

Delivery is primarily online (video conferencing, secure file share, or other mutually agreed digital means). Any additional service descriptions, timelines, and fees are set out in a written proposal or Statement of Work (“SOW”).

3 Eligibility

Services are offered only to commercial or professional clients. You warrant that you have authority to bind the entity you represent.

4.1 Booking & Confirmation
Coaching or research engagements are booked via inlightinsight.com, email, or a signed Statement of Work (“SOW”). A booking is confirmed only after (a) scope and schedule are agreed in writing and (b) the initial invoice is paid or a purchase order is issued.

4.2 Invoices & Payment Terms

Unless the SOW states otherwise:

Coaching packages (including Catalyzer): 100 % of fees are invoiced upon booking and payable within 30 days.

Custom market-research projects: 50 % of fees are invoiced upon signing and 50 % upon delivery of the final report, each payable Net 30.

Late balances accrue interest at 1.5 % per month (18 % per annum) or the maximum rate allowed by law.

4.3 90-Day Money-Back Guarantee

Our promise. Within 90 days of completing your first Catalyzer team meeting you will experience at least one measurable breakthrough—for example: a demonstrable revenue uptick, validated customer insight that changes strategy, a key decision unblocked, or any other KPI agreed in the action plan.

Your part. You must (a) attend the Catalyzer sessions in full and (b) implement all agreed action items in good faith during the 90-day window.

How to claim. If no measurable breakthrough occurs, email [email protected] within 10 business days after the 90-day period ends, briefly describing the actions implemented and the unchanged metric(s).

Refund scope. We will refund 100 % of the business coaching fees you actually paid for that Catalyzer engagement. Third-party costs (e.g., survey incentives or software licenses) are not refundable.

Timing. Approved refunds are processed to the original payment method within 10 business days of confirmation.

One per client. The guarantee may be exercised once per client organization. Subsequent Catalyzer purchases are final and not covered by this guarantee.

No hard feelings. After a refund, all licenses to Catalyzer materials terminate and you agree to delete or destroy any proprietary resources we provided.

4.4 Refunds Outside the Guarantee

Except for the guarantee in section 4.3, all fees become non-refundable once Services have commenced. Sessions may be rescheduled with reasonable notice, but unused time is not credited or refunded.

4.5 Taxes & Approved Expenses

Prices are exclusive of applicable sales, value-added, or withholding taxes, which will be invoiced as required by law.

5 Intellectual Property

Background IP (our frameworks, templates, software) remains ours.

Deliverables produced for you become your property upon full payment, with a perpetual, non-exclusive licence for internal business use. Public redistribution or resale requires our written consent.

We may reference anonymised results in marketing unless prohibited by an NDA or SOW.

6 Confidentiality & Privacy

Each party must keep the other’s non-public information confidential, using it solely to fulfil the engagement, except where disclosure is required by law. See our Privacy Policy for data-handling practices.

7 Client Responsibilities

Active Participation Provide timely information, project feedback, and decision-maker access.

Accuracy Ensure materials and data you supply are accurate and lawful to share.

Professional Conduct Interact respectfully with our team and any research participants.

8 Disclaimers

Coaching is not therapy, and research delivers insights—not guarantees of commercial success. Services and Site are provided “as is” without express or implied warranties.

9 Limitation of Liability

To the fullest extent permitted by law, our aggregate liability is limited to the total fees you paid for the relevant engagement. We are not liable for indirect or consequential damages, lost profits, or lost data.

10 Indemnification

You will indemnify and hold harmless InLight InSight, its officers, employees, and agents against third-party claims arising from your breach of these Terms, misuse of Services, or materials you supply.

11 Termination

Either party may terminate an SOW for material breach with 15 days’ written notice if the breach is not cured. Upon termination, fees for work performed to date remain payable. Sections 5–13 survive termination.

12 Governing Law & Dispute Resolution

These Terms are governed by the laws of British Columbia and the federal laws of Canada. Any dispute will be settled by binding arbitration (single arbitrator, English language) in Vancouver under Canadian Arbitration Association rules. Class actions are waived.

13 Modifications

We may amend these Terms; material changes will be posted at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

14 Contact

InLight InSight Inc.
Email: [email protected]

Mail: 467 Dunbar Crt, Kelowna, BC, V1P 1T5, Canada