Terms & Conditions

Last updated: 4 January 2026

Definitions

In these Terms & Conditions, unless the context otherwise requires:

"Action Plan" means the strategic plan and action items developed during or as a result of coaching sessions, workshops, or market research engagements.

"Business Coaching" means the coaching services described in Section 2, including 1-to-1 or group coaching sessions, workshops, strategic facilitation, leadership development programs, and related activities.

"Client" or "you" means the individual or business entity accessing the Site or engaging our Services, and includes your authorized representatives, employees, and agents where applicable.

"Coaching Contract" means the written agreement governing a Business Coaching engagement.

"Deliverables" means the tangible work products provided to you under an engagement, including reports, presentations, frameworks, templates, recordings, or other materials specified in an Engagement Agreement.

"Engagement Agreement" means any written agreement between InLight InSight and Client governing a specific engagement, including Coaching Contracts for Business Coaching services and Statements of Work (SOW) for Market Research projects, which specify the scope, timeline, deliverables, and fees.

"InLight InSight," "we," "us," or "our" means InLight InSight Inc., a company incorporated under the laws of British Columbia, Canada.

"Market Research" means the research services described in Section 2, including custom quantitative and qualitative studies, trend analysis, customer-needs mapping, segmentation, insight reports, and strategic recommendations.

"NDA" or "Non-Disclosure Agreement" means a separate written confidentiality agreement between InLight InSight and Client that may be executed in connection with an engagement or independently, which establishes specific confidentiality obligations beyond those set forth in Section 7.

"Privacy Policy" means InLight InSight's privacy policy available at https://inlightinsight.com/privacy-policy, as amended from time to time, which governs the collection, use, and protection of personal information.

"Resonance Architecture" means our proprietary coaching methodology and associated frameworks, templates, and materials.

"Services" means, collectively or individually as the context requires, Business Coaching and Market Research services offered by InLight InSight, including all related activities, deliverables, and support.

"Site" means the website located at inlightinsight.com and any associated subdomains, mobile applications, or digital platforms operated by InLight InSight.

"SOW" or "Statement of Work" means the written agreement governing a Market Research engagement.

"Terms" means these Terms & Conditions, as amended from time to time in accordance with Section 16 (Modifications).

2 Services & Description

We provide two principal, business-to-business service lines:

Business Coaching: 1-to-1 or group coaching sessions, workshops, strategic facilitation, leadership development programs, action plans, and supporting digital resources. Any additional service descriptions, timelines, and fees are

set out in a written proposal or Engagement Agreement.

Market Research: Custom quantitative and qualitative studies, trend analysis, customer-needs mapping, segmentation, insight reports, and strategic recommendations.

Delivery is primarily online (video conferencing, secure file share, or other mutually agreed digital means). Any additional service descriptions, timelines, and fees are set out in a written proposal or Engagement Agreement.

3 Use of Site & Copyright

3.1 Website Copyright & Ownership

All content on the Site, including but not limited to text, graphics, logos, images, videos, audio clips, software, data compilations, and the overall design, selection, and arrangement of content (collectively, "Site Content"), is owned by InLight InSight or our licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

3.2 Permitted Use

You may access and browse the Site for informational purposes and to evaluate or engage our Services. You may print or download individual pages for your personal, non-commercial reference, provided you:

a) Do not remove or alter any copyright, trademark, or other proprietary notices;

b) Do not modify, reproduce, distribute, publicly display, or create derivative works from Site Content; and

c) Do not use Site Content for any commercial purpose without our prior written consent.

3.3 Prohibited Use

Without our express written permission, you may not:

a) Copy, reproduce, republish, upload, post, transmit, or distribute Site Content in any way, including by email or other electronic means;

b) Use any automated system (including robots, spiders, or scrapers) to access, monitor, or copy Site Content;

c) Frame or mirror any portion of the Site on another website or platform;

d) Reverse engineer, decompile, or disassemble any software or technology underlying the Site;

e) Use the Site in any manner that could damage, disable, overburden, or impair our servers or networks; or

f) Attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site.

We reserve the right to suspend or terminate access to the Site for violations of these Terms or for any other reason at our sole discretion.

3.4 Trademarks

"InLight InSight," "Resonance Architecture," our logo, and other marks displayed on the Site are trademarks or service marks of InLight InSight Inc. (collectively, "Marks"). You may not use, copy, or display our Marks without our prior written consent. All other trademarks, product names, and company names mentioned on the Site are the property of their respective owners.

3.5 User-Generated Content

If you submit any content to the Site (such as testimonials, comments, or feedback), you grant InLight InSight a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, publish, and distribute such content for business purposes, including marketing and promotional activities. You represent that you own or have rights to any content you submit and that it does not violate any third-party rights or applicable laws.

3.6 Digital Millennium Copyright Act (DMCA) Notice

If you believe that any Site Content infringes your copyright, please notify us at [email protected] with:

a) Identification of the copyrighted work claimed to have been infringed;

b) Identification of the material claimed to be infringing and its location on the Site;

c) Your contact information (address, telephone number, and email);

d) A statement that you have a good faith belief that use of the material is not authorized by the copyright owner; and

e) A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

4 Eligibility

Services are offered only to commercial or professional clients. You warrant that you have authority to bind the entity you represent.

5 Engagement Terms & Payment

5.1 Booking & Confirmation

Coaching or research engagements are booked via inlightinsight.com, email, or a signed Engagement Agreement. A booking is confirmed only after (a) scope and schedule are agreed in writing and (b) the initial invoice is paid or a purchase order is issued.

5.2 Invoices & Payment Terms

Unless the Engagement Agreement states otherwise:

Coaching packages: Payment terms are set forth in the Coaching Contract.

Custom market-research projects: 50 % of fees are invoiced upon signing and 50 % upon delivery of the final report, each payable Net 30.

Late balances: Late balances accrue interest at 1.5% per month, compounding monthly (19.56% per annum), or the maximum rate allowed by law, whichever is less.

Payment Disputes: Clients should contact InLight InSight directly regarding any billing concerns before disputing charges with their payment provider. Initiating chargebacks or payment disputes for Services that have been delivered may constitute a breach and may result in pursuit of amounts owed through collections or legal proceedings.

5.3 Satisfaction & Service Quality

We are committed to delivering high-quality Services. If you have concerns about the Services provided, please contact us at [email protected] within 10 business days of the issue arising so we can work together to address your concerns. All fees remain non-refundable once Services have commenced, except where required by applicable consumer protection laws.

5.4 Refund Policy

Business Coaching Services: Refund and cancellation policies for Business Coaching engagements, including any cancellation fees, are governed exclusively by the applicable Coaching Contract.

Market Research and Other Services: For Market Research and all other Services, unless otherwise specified in the Engagement Agreement, all fees become non-refundable once Services have commenced. Upon cancellation or termination, Client remains responsible for payment of all Services performed and expenses incurred up to the date of cancellation or termination.

5.5 Taxes & Approved Expenses

Prices are exclusive of applicable sales, value-added, or withholding taxes, which will be invoiced as required by law.

6 Intellectual Property

Background IP (our frameworks, templates, software) remains ours.

Deliverables produced for you become your property upon full payment, with a perpetual, non-exclusive licence for internal business use. Public redistribution or resale requires our written consent.

We may reference anonymised results in marketing unless prohibited by an NDA or Engagement Agreement.

7 Confidentiality & Privacy

Each party must keep the other's Confidential Information confidential, using it solely to fulfil the engagement, except where disclosure is required by law.

For purposes of these Terms, "Confidential Information" means information that is of value and treated as confidential by its owner, including but not limited to: personal information, business records, financial data, marketing strategies, client lists, intellectual property, trade secrets, and the contents of any Engagement Agreement.

Where an NDA has been executed, the terms of the NDA will govern confidentiality obligations and will supersede this Section 7 in the event of any conflict.

See our Privacy Policy for data-handling practices.

8 Client Responsibilities

8.1 Active Participation

Provide timely information, project feedback, and decision-maker access.

8.2 Accuracy

Ensure materials and data you supply are accurate and lawful to share.

8.3 Professional Conduct

Interact respectfully with our team and any research participants.

9 Disclaimers

Coaching is not therapy, and research delivers insights—not guarantees of commercial success. Services and Site are provided “as is” without express or implied warranties.

10 Limitation of Liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with these Terms or any Engagement Agreement, whether in contract, tort, or otherwise, is limited to the total fees you paid for the relevant engagement. We are not liable for indirect or consequential damages, lost profits, or lost data.

This limitation of liability does not apply to damages arising from our gross negligence, willful misconduct, fraud, or breach of confidentiality obligations.

11 Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms or any Engagement Agreement where such failure or delay results from any cause beyond that party's reasonable control, including but not limited to:

a) Natural disasters, severe weather events, fires, floods, earthquakes, epidemics, or pandemics;

b) War, terrorism, civil unrest, riots, or government actions or restrictions;

c) Labor disputes, strikes, or lockouts (other than those involving the party's own employees);

d) Failure or interruption of internet service, telecommunications, or utility services;

e) Cyberattacks, malware, denial-of-service attacks, or other technology failures not caused by the party's negligence;

f) Supply chain disruptions or inability to obtain necessary materials or services; or

g) Any other event or circumstance that could not have been reasonably foreseen or prevented (collectively, "Force Majeure Events").

11.1 Obligations During Force Majeure

The affected party must:

a) Provide prompt written notice to the other party of the Force Majeure Event, including its expected duration and impact on performance;

b) Use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable; and

c) Keep the other party informed of material developments and expected resolution timelines.

11.2 Suspension and Termination

Performance obligations are suspended during the Force Majeure Event. If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the affected Engagement Agreement upon written notice. In the event of termination under this section, Client will pay for Services performed and expenses incurred up to the date of termination, and neither party will have further liability to the other except for obligations that expressly survive termination.

12 Indemnification

You will indemnify, defend, and hold harmless InLight InSight, its officers, employees, agents, successors, and assigns against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable legal and professional fees) arising from:

a) Your breach of these Terms;

b) Your misuse of Services;

c) Materials you supply; or

d) Your violation of any applicable law or regulation.

This indemnification obligation does not apply to claims arising solely from InLight InSight's gross negligence or willful misconduct.

13 Governing Law & Dispute Resolution

These Terms and any Engagement Agreement will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflicts of law principles.

14 Dispute Resolution and Arbitration

14.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, any Engagement Agreement, the Services, or the Site (collectively, "Disputes") will be resolved by binding arbitration rather than in court, except as set forth in Section 14.4.

14.2 Arbitration Procedures

Arbitration will be conducted as follows:

a) Administrator: The arbitration will be administered by the ADR Institute of Canada, Inc. (formerly the Canadian Arbitration Association) in accordance with its Arbitration Rules then in effect;

b) Location: The arbitration will take place in Kelowna, British Columbia, Canada;

c) Language: All proceedings will be conducted in English;

d) Arbitrator: The arbitration will be conducted by a single arbitrator mutually agreed upon by the parties or, failing agreement within 30 days of the notice of arbitration, appointed by the ADR Institute of Canada;

e) Discovery: Discovery will be limited to what the arbitrator deems reasonable and necessary;

f) Award: The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Waiver of Court Trial and Class Actions

BY AGREEING TO ARBITRATION, YOU AND INLIGHT INSIGHT WAIVE THE RIGHT TO HAVE DISPUTES HEARD BY A JUDGE OR JURY IN COURT. You and InLight InSight also waive the right to participate in any class action, class arbitration, or representative proceeding. All Disputes must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

14.4 Exceptions to Arbitration

Notwithstanding Section 14.1, either party may:

a) Seek injunctive or equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights or breach of confidentiality obligations;

b) Bring an action in small claims court if the claim qualifies for such court; or

c) Seek court intervention solely to enforce an arbitration award.

14.5 Costs and Fees

Each party will bear its own costs and legal fees incurred in connection with arbitration, unless the arbitrator determines that a party's claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award costs and fees to the prevailing party. The parties will share equally the arbitrator's fees and administrative costs of arbitration, unless the arbitrator determines otherwise.

14.6 Informal Dispute Resolution

Before initiating arbitration, the party raising the Dispute must first notify the other party in writing, providing a description of the Dispute and the proposed resolution. The parties agree to negotiate in good faith for at least 30 days before commencing arbitration.

15 Entire Agreement

These Terms, together with any applicable Engagement Agreement and our Privacy Policy, constitute the entire agreement between you and InLight InSight concerning the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, negotiations, representations, and proposals, whether written or oral, relating to the Services or the Site.

In the event of any conflict or inconsistency between these Terms and an Engagement Agreement, the Engagement Agreement will govern with respect to that specific engagement. No amendment, modification, or waiver of any provision of these Terms will be effective unless in writing and signed by an authorized representative of InLight InSight, except as provided in Section 16 (Modifications).

No representations, warranties, or promises have been made by InLight InSight except as expressly set forth in these Terms or an Engagement Agreement. You acknowledge that you have not relied on any statement, representation, or promise not expressly contained in these Terms or your Engagement Agreement.

16 Modifications

We may amend these Terms; material changes will be posted at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

17 Termination

17.1 Termination of Engagement Agreements

Either party may terminate an Engagement Agreement for material breach with 15 days' written notice if the breach is not cured. Upon termination, fees for work performed to date remain payable.

Business Coaching termination rights, notice requirements, and refund provisions are governed by the Coaching Contract, which may provide for termination on different terms including immediate termination for cause and specific cancellation fee provisions.

17.2 Termination of Site Access

We reserve the right to suspend or terminate your access to the Site at any time, with or without notice, for any reason, including but not limited to:

a) Violation of these Terms;

b) Fraudulent, abusive, or illegal activity;

c) Conduct that harms or threatens other users or our business;

d) Upon your request; or

e) For any other reason at our sole discretion.

Upon termination of Site access, you must immediately cease all use of the Site and any content obtained from the Site. Any accounts, subscriptions, or licenses granted to you will be revoked.

17.3 Effect of Termination

Termination of an Engagement Agreement does not automatically terminate your access to the Site, and vice versa. Each may be terminated independently.

17.4 Survival

The Definitions section and Sections 5, 6, 7, 9, 10, 12, 13, 14, and 15 survive termination of any Engagement Agreement or Site access.

18 Contact

InLight InSight Inc.
Email: [email protected]

Mail: 467 Dunbar Crt, Kelowna, BC, V1P 1T5, Canada